Return Policy

 

Our goal at the 4Ever Elam Photography is your complete satisfaction with your purchase. 

 

Please email us at billing@4EverElam.com or call us at 609-594-2972 immediately if there is any discrepancy with your online order.  If you are not satisfied in any way with art from the 4Ever Elam Photography website, you may exchange it or return the item within 5 days from RECEIPT of items for internet orders.

You will receive a store credit for the cost of the purchased item after it has been inspected for return to our inventory.  For apparel, all tags must be kept on the item. Shipping charges are NOT refundable.  The customer must pay return shipping charges unless it was our shipping error.

 

If you receive item(s) that were believed to be damaged during shipping, please take photos of the items and packaging so that we can properly document.

*** NOTE:  All Sales are Final on all photography services, digital and print products, and customized products.

Order Cancellations

Orders that you submit online are processed immediately and may not be cancelled, and you may need to wait until you receive the merchandise in order to return it.

Returns / Refunds

You must inform our staff via email prior to shipping a return in order to receive proper instructions and authorization. Email our office at Returns@4EverElam.com .

After we have received your valid return, we will send you an email to notify you that we have received your returned item and notify you of the acceptance or rejection of your return.  

 

If your return is accepted by Us, We will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, a check, or another remedy that we determine in good faith is appropriate in the circumstances.

 

 

Damaged Returns

We gladly accept any returns that follow the above return guidelines. However, art prints are very delicate; therefore you need to take extreme measures to ensure the items are returned undamaged. If we receive a damaged item as a return and we are unable to re-enter it into our inventory, we offer you the following options:

                                     1) We can return the item(s) to you at no additional charge

                                     2) We can refund 50% of the purchase price of the item(s)

                                     3) We can offer you store credit for 50% of the purchase price of the item(s)

We suggest insuring all return shipments to avoid any possible damaged-in-transit losses. Please re-use original packing materials if possible.  We also suggest sending it using a trackable method as well as insuring it since we will not be responsible for pieces that are returned to us damaged.

Shipping

 

To initiate a return, please email us at Billing@4EverElam.com.  We require a receipt or proof of purchase to accompany your return.    All returned merchandise should be sent to us at:

 

                                    215 Sunset Road, Suite 304

                                    Willingboro, NJ  08046.

For items that are manufactured by another party and resold by us, please do not send such item back to the manufacturer.

 

You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund. You should consider using a trackable shipping service or purchasing shipping insurance for items of value.

 

General

 

If you do not comply with any of the above conditions, we reserve the right to refuse the return or exchange, or to impose different or additional conditions.

© 2019 by 4EverElam Photography.

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